Privacy policy

National Counties Building Society will only collect, process and store information about you that

we have openly collected from you or
we have openly collected from you with your consent.

We will only collect information that is relevant to providing you with a service.
We will keep your information while you have a relationship with us and for any retention period that we are legally required to meet.

If, to provide you with a service, we need to transfer your information to another company, we will tell you. We will not disclose any such information outside National Counties Building Society except:

to credit reference and fraud prevention agencies
as required by law or regulation.

Otherwise we will keep information about you confidential.

If you use standard e-mail for communication with National Counties, you should be aware that National Counties cannot guarantee that it remains confidential whilst in transit.

All e-mail sent to National Counties will be monitored and checked to ensure systems security.

This privacy policy only covers the National Counties web site. Links within this site to external web sites are not covered by this policy. Please note that any changes that are made to this policy will be communicated electronically on the homepage of this site and not by individual written communication.

Cookies

A cookie is a small piece of data sent by our computer to yours so that information can be recalled.

National Counties uses cookies in the following ways:

to track how users reach our site and the path they take through it to help us to improve our service to you

When we use a cookie for this purpose, we do not record any information that will uniquely identify you. We put together the information from a large number of users of our website to give us an overall picture of how people visit our site.

from time to time we use a third party company to monitor and analyse traffic to, from and within our website. Cookies may be used as part of this process

Again no information will be recorded that uniquely identifies you.