National Counties is committed to making available the same products to our existing borrowers as those which are available to
new borrowers in equivalent circumstances. We currently have a number of mortgage products which have been designed to meet
different needs. And, there’s NO COST to transfer to another product with us!
How do I change to another product?
Here's what will happen as your mortgage product comes to an end:
- Step 1: We’ll write to you about three months before your current mortgage product ends and give you details of new products available to you.
- Step 2: Simply select the product you are interested in and follow the instructions in the letter.
- Step 3: We’ll then send you a personalised illustration and an Acceptance Form to sign and return to us (it’s as simple as ticking a box and sending a form back to us).
- Step 4: Once the Acceptance Form has been returned to us, we can set up the new arrangement as soon as your existing arrangement finishes.
If you haven't received a letter from us about your mortgage coming to an end but you know which product you would
like to switch to, just give us a call on 03300 243412 and we'll send you a personalised illustration and an Acceptance Form.
Alternatively, you can request an illustration below.
Will it cost me to change my product?
No. As an existing borrower there are NO FEES payable to change your mortgage product.
Which products can I choose?
When we write to you (Step 1 above), we will include a list of products available to you at that time.
Not all products available for existing customers will be available in all circumstances. Please refer to your letter, or call us on 03300 243412 for more information.
To see which products are currently available to you depending on your circumstances and the mortgage or sub-account that will come to an end, please use the links below.
Owner occupier mortgages
Buy to Let mortgages
What happens when my mortgage product expires?
If you do not take any action, and as specified in the terms and conditions of your mortgage, the rate of interest on your mortgage will revert
to our follow on rate known as our standard variable rate. Unlike your current mortgage product, our standard variable rate mortgage product
enables you to make capital repayments whenever you want without incurring any Early Repayment Charges. Furthermore,
the interest charged reduces from the day we receive the payment.
But its not too late - even if your current mortgage product has expired you can still switch to a new Owner Occupier or Buy To Let mortgage
product with us.
Our promise to you
We want you to feel comfortable that you have made the right decision. For your peace of mind, we promise that in the period between you returning
your completed Acceptance Form and your existing product ending, if our product range changes you can choose an appropriate alternative product
from the new range that you feel is most suited to your needs. For example, if you select a three year fixed rate and a lower rate equivalent
product becomes available in the meantime, you can opt for the newer rate as long as we receive your new Acceptance Form before the end of your
We look forward to helping you switch your mortgage product but please, for your own peace of mind, don't leave it to the last minute.
Do you need our help?
Please call us on 03300 243412 to arrange an appointment should you be in a position to apply or require advice, alternatively our
customer representative may be able to answer any queries you might have. We're open Monday - Thursday: 8am - 6pm, Friday: 8am -
5.30pm and Saturday: 9am - noon.
Alternatively if you would like us to contact you at a time of your choice please complete our call back request form.
THE MORTGAGE WILL BE SECURED ON YOUR HOME
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE