Register for the Online Service
By registering for the Online Service you can:
If you experience difficulty in making your regular monthly payments,
you should contact us without delay and we will do our best to help you.
The Money Advice Service produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to order or download a free copy: Money Advice Service - Free Guides
The Money Advice Service has compiled the following leaflet to help people plan for the future with their interest-only mortgage.
The leaflet includes frequently asked questions and suggested action plans:
Do you need our help?
Please call us on 03300 243412 to arrange an appointment should you be in a position to apply or require advice,
alternatively our customer representative may be able to answer any queries you might have. We're open Monday to Thursday: 8am to 6pm,
Friday: 8am to 5.30pm and Saturday: 9am to noon.
Alternatively if you would like us to contact you at a time of your choice please complete the call back request form on our website
which can be found here: Contact us - Call me back
Frequently Asked Questions
Over the life of your mortgage with us, you will probably have some questions, for your convenience we have compiled
answers to our most frequently asked questions - visit our Frequently Asked Questions web page or click on the relevant question below:
THE MORTGAGE WILL BE SECURED ON YOUR HOME
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE