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Existing Customers

Manage your Savings

Telephone: 03300 243411
Email: savings.service@ncbs.co.uk

Speak to this team to help with:

Balance enquiries
Making a transaction on your account
Using the secure Online Service

Manage your Mortgage

Telephone: 03300 243412
Email: mortgage.service@ncbs.co.uk

Speak to this team to help with:

Making changes to your account circumstances
Changing your payment details or bank details
Payment queries or difficulties
Further advances and porting your mortgage
Coming to the end of your fixed rate period


Opening Hours
Monday - Thursday: 8am - 6pm, Friday: 8am - 5:30pm, Saturday: 9am - 12pm,
excluding Bank Holidays.

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.


New Customers

New savings account enquiry

Telephone: 03300 243413
Email: savings.newbusiness@ncbs.co.uk

Speak to this team to help with:

Opening a new savings account
Questions on interest rates
What's new
Finding out more about other services

New mortgage enquiry

From 1 December 2016, all new National Counties mortgages for new customers are only available under our Family Building Society brand.

Please click here to visit the Family Building Society website where you will find all the information you need and details of our full range of mortgages.


Opening Hours
Monday - Thursday: 8am - 6pm, Friday: 8am - 5:30pm, Saturday: 9am - 12pm, excluding Bank Holidays.

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Epsom Branch

Alternatively, you are welcome to call into our Epsom Branch:

Address: Ashley Square, Epsom, Surrey, KT18 5DD
Telephone: 03300 243411
Opening hours: Monday - Friday: 9am - 5pm, Saturday: 9am - 12pm, excluding Bank Holidays.

Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign-posted. To download a map please click this link: Map to our branch.

Call back: If you would like us to call you back, please complete our call back request form.

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

request a callback

Head Office

Address: National Counties Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions: Download a map to our head office


Intermediaries

Please contact our Mortgage Desk for enquiries:

Email: mortgage.desk@ncbs.co.uk
Telephone: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Thursday: 8am - 6pm, Friday: 8am - 5:30pm

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.